How to get customers to respect your time

Get clients to respect your time as a photographer

As a photographer, managing your time is crucial for the success of your business. Not only do you need to be efficient with your own work, but you also need to ensure that your clients respect your time as well. Late clients, last-minute cancellations, and forgotten appointments can all throw off your schedule and disrupt your workflow, leading to frustration and potentially even lost income. It isn’t just clients who do this, but believe it or not, it’s more likely to be family and friends who don’t respect your time, or even see you as a professional photographer.

So, how can you get your clients to respect your time and follow your policies?

Here are some tips for getting customers to respect your time as a photographer:

  1. Show up on time yourself – One of the most important ways to get your clients to respect your time is to set a good example by showing up on time for your sessions. This means being punctual for meetings, consultations, and sessions and allowing enough time for any travel or setup that may be required. By consistently showing up on time, you demonstrate to your clients that you value their time and expect the same in return.
  2. Be clear about your policies – To help prevent last-minute cancellations and forgotten appointments, clearly communicate your policies to your clients. This could include outlining your contract cancelation policies or communicating with them and stating any penalties or fees that may apply for late arrivals or last-minute cancellations. By being clear about your policies, you can help your clients understand the importance of respecting your time and schedule.
  3. Offer a flexible schedule – Depending on your business and the type of photography you do, you may be able to offer a range of appointment times to accommodate your clients’ schedules. This can make it easier for them to arrive on time and can also help prevent last-minute cancellations. Additionally, consider offering online booking or a self-scheduling system, which can make it easier for your clients to schedule appointments at their convenience.
  4. Send reminders – A few days before the session, send a reminder to your client with all the details, including the location, time, and any other important information. This can help prevent misunderstandings or confusion that could lead to lateness or forgotten appointments. You may also want to consider sending reminders closer to the appointment time, such as a text message or email the day before or the morning of the session.
  5. Be understanding but firm – If a client does arrive late, it’s important to be understanding and try to work with them to make the most of their session. However, it’s also important to be firm and stick to your policies. If a client is consistently late or cancels at the last minute, it may be necessary to discuss the importance of respecting your time and schedule.
  6. Consider offering incentives – To encourage punctuality and prevent last-minute cancellations, consider offering incentives for clients who arrive on time or follow your policies. This could be a discount on their session fee or a free print or digital image. This can help reinforce the importance of respecting your time and can also help build goodwill with your clients.
  7. Be transparent about your fees – To help prevent misunderstandings and prevent clients from expecting to reschedule for free, be transparent about your fees and policies. Clearly outline any fees that may apply for rescheduling or cancelations in your contract or communication with your clients. This can help prevent clients from assuming that they can reschedule for free or that they won’t be charged for last-minute cancelations.

By following these tips, you can help your clients respect your time and follow your policies. By showing up on time, being clear about your policies, offering a flexible schedule, and being understanding but firm, you can help ensure that your sessions run smoothly and efficiently without upsetting your customers.


Other articles you may be interested in:

  1. Setting boundaries for your photography business
  2. Why my clients are never late
Jennifer Kearns

Jennifer Kearns is a talented photographer with a passion for capturing the beauty and emotion of her subjects. With over 10 years of experience in the industry, Jennifer has developed a unique style that combines a keen eye for detail with a natural ability to connect with her clients.

Born and raised in a small town in rural America, Jennifer developed a love for photography at a young age. She spent hours exploring the countryside with her camera, capturing the natural beauty of the landscape and the people who lived there. This early passion for photography eventually led her to pursue a degree in the field, and she has been honing her craft ever since.

Over the years, Jennifer has worked with a wide range of clients, from wedding couples to families and businesses. She is known for her ability to create stunning, timeless images that capture the unique personalities and emotions of her subjects. She takes great care to get to know her clients and understand their vision, and this personalized approach has helped her to build a loyal following of satisfied customers.

When she’s not behind the camera, Jennifer enjoys spending time with her family and traveling to new and exciting locations. She is always on the lookout for new inspiration and is constantly seeking out opportunities to learn and grow as a photographer.

For anyone in need of professional photography services, Jennifer Kearns is the perfect choice. Her talent, passion, and dedication to her craft are evident in every photograph she takes, and she is sure to exceed your expectations and capture the memories that will last a lifetime.